From remotely managed client networks, to enterprise-level in-house & cloud data centers, Borealis offers mission control, diagnostics, consulting, R&D, procurement, overhaul, jobsite training, and deployment of support services for all sectors.
Borealis Labs specializes in enterprise-grade global support policy development, service export compliance, client experience, contact center operations, quality assurance, efficiency, analytics, service levels, metrics development, reporting, technical sales, documentation, specialized training and delivery for remote contact centers, with experience in support org management for all lines of business in large enterprise contact centers across APJ, EMEA, and the Americas.
In addition, our firm handles cost center management, dispatch logistics, service-based organizational cost center reduction, 3rd party onsite service provider procurement contracts, onsite provider remote support, development of software and content for knowledge bases, and custom apps to meet your CRM, Sales, Support System, and Case Management needs.
Over the past 20 years, our experts have directly developed, deployed, and sustained systems such as these for State and Federal agencies, municipalities, healthcare organizations, small businesses, institutions, not-for-profits, broadcast organizations, K-12, and Higher Education. We have successfully offered our full of scope of client support, including time sensitive, obscure, strange, elusive, and executive support escalations for some of the largest publicly traded tech companies in the world.